000			01539nab a2200217 4500
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100			_aDevadason, Joseph
245			_aCustomer Orientation and Job Satisfaction in the Banking Sector: Examining the Mediating Role of Successful Emotion Regulation
260			_a _b _c
300			_a58-79 p.
520			_aThis study examines in the banking sector the relationship between customer orientation and job satisfaction as well as the mediating role of successful emotion regulation (deep acting and expression of naturally felt emotions) in the relationship between customer orientation and job satisfaction. A survey questionnaire was used to collect data from 314 managers of 44 banks. Using structural equation modeling, the hypothesized relationships among the study variables (customer orientation, job satisfaction, and successful emotion regulation) were tested. The study found that successful emotion regulation partially mediates the relationship between customer orientation and job satisfaction. The implications of this study for theory as well as practice are discussed.
650			_aBanking industry
650			_aCustomer orientation
650			_aJob satisfaction
650			_aExecutives
650			_aStructural equation modeling
700			_aJublee, D
773	0		_040279 _dHyderabad IUP Publications _oS86632 _tIUP Journal of Management Research; 16(3) July 2017
856			_uhttp://192.168.6.75/libsuite/mm_files/Articles/AR16366.pdf
942			_2ddc _c8
999			_c93012 _d93012