000 00421aaa a2200157 4500
008 160621b xxu||||| |||| 00| 0 eng d
020 _a9788131517284
082 _a658.562
_bEVA
100 _aEvans, James R
245 _aQuality and Performance Excellence
260 _bCengage Learning
_c2013
_aNew Delhi
300 _a444
650 _aQuality and Performance
906 _aOperation Management
942 _2ddc
_c1
999 _c89391
_d89391