| 000 | 00631cam a22001934a 4500 | ||
|---|---|---|---|
| 008 | 140923b2003 xxu||||| |||| 00| 0 eng d | ||
| 020 | _a0321150392 | ||
| 040 |
_cWelingkar Institute of Management Development & Research, Mumbai _aWelingkar Institute of Management Development & Research, Mumbai |
||
| 041 | _aENG | ||
| 082 |
_a001.64 _bKLA/ROB |
||
| 100 | _aKlakaota Ravi | ||
| 245 | _aService Blueprint : Roadmap for Execution | ||
| 260 |
_aNew York _bAddison Wesley _c2003 |
||
| 300 | _a354p. | ||
| 650 | _aService Industries, Digitization | ||
| 650 | _aInformation Technology | ||
| 700 | _aRobinson Marcia | ||
| 906 | _a30431 | ||
| 999 |
_c8826 _d8826 |
||