| 000 | 00454 am a2200193 4500 | ||
|---|---|---|---|
| 008 | 160201b xxu||||| |||| 00| 0 eng d | ||
| 020 | _a9788172236243 | ||
| 082 |
_a658.8 _bBLA |
||
| 100 | _aBlanchard, Ken | ||
| 245 | _aCustomer Mania | ||
| 260 |
_c2004 _bHarpercollins _aLondon |
||
| 300 | _ax,194p. | ||
| 650 | _aLeadership | ||
| 650 | _aCustomer | ||
| 700 | _aBallard, Jim | ||
| 700 | _aFinch, Fred | ||
| 906 | _aMarketing | ||
| 942 |
_2ddc _c1 |
||
| 999 |
_c87626 _d87626 |
||