| 000 | 02500nam a2200397 a 4500 | ||
|---|---|---|---|
| 001 | ebr10296711 | ||
| 003 | CaPaEBR | ||
| 006 | m u | ||
| 007 | cr cn||||||||| | ||
| 008 | 080305s2008 nju s 101 0 eng | ||
| 010 | _z 2008008572 | ||
| 015 |
_aGBA849317 _2bnb |
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| 016 | 7 |
_z014568178 _2Uk |
|
| 020 | _z9780470257463 (cloth : alk. paper) | ||
| 020 | _z0470257466 (cloth : alk. paper) | ||
| 040 |
_aCaPaEBR _cCaPaEBR |
||
| 035 | _a(OCoLC)826461678 | ||
| 050 | 1 | 4 |
_aHD31 _b.L496 2008eb |
| 082 | 0 | 4 |
_a658 _222 |
| 100 | 1 |
_aLittle, Steven S., _d1961- |
|
| 245 | 1 | 4 |
_aThe milkshake moment _h[electronic resource] : _bovercoming stupid systems, pointless policies, and muddled management to realize real growth / _cSteven S. Little. |
| 246 | 3 | 0 | _aOvercoming stupid systems, pointless policies, and muddled management |
| 260 |
_aHoboken, N.J. : _bJohn Wiley & Sons, _cc2008. |
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| 300 | _ax, 195 p. | ||
| 500 | _aIncludes index. | ||
| 505 | 0 | _aThe milkshake moment -- It was a dark and stormy night -- Half empty or half full? -- This is not a customer service book -- Foster "grow" versus status quo -- A brief history of organizations and man(agement) -- Toddlers and trust -- Some shocking behavior -- Lessons from the cubicle farm -- The managed -- The led -- Put purpose before profit -- It's never about money -- The wizard of Westwood -- Profit pushers -- NoClu Motors, Inc. -- Purpose in the plan -- You gotta serve somebody -- Insource crucial judgment -- Edicts made on high -- Peeves from below -- Participatory policy making -- How 'bout them pomegranates? -- Come harter or high water -- Address the "people problem" problem -- The people problem polka -- Eric's excalibur -- Why people work -- Care for customers -- Home team drops the ball -- The big secret to great customer service -- Even geniuses struggle to serve -- It takes a hero -- The future is already here...some folks just aren't getting the memos. | |
| 533 |
_aElectronic reproduction. _bPalo Alto, Calif. : _cebrary, _d2013. _nAvailable via World Wide Web. _nAccess may be limited to ebrary affiliated libraries. |
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| 650 | 0 | _aIndustrial management. | |
| 650 | 0 | _aIntegrity. | |
| 650 | 0 | _aConformity. | |
| 650 | 0 | _aEmployee empowerment. | |
| 650 | 0 | _aOrganizational effectiveness. | |
| 655 | 7 |
_aElectronic books. _2local |
|
| 710 | 2 | _aebrary, Inc. | |
| 856 | 4 | 0 |
_uhttp://site.ebrary.com/lib/welingkar/Doc?id=10296711 _zAn electronic book accessible through the World Wide Web; click to view |
| 999 |
_c86182 _d86182 |
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