000			01646nam a2200385 a 4500
001			ebr10500275
003			CaPaEBR
006			m u
007			cr cn|||||||||
008			110523s2012 nyuk s 001 0 eng d
010			_z 2011019828
020			_z0814417159
020			_z9780814417157
020			_z9780814417164 (e-book)
040			_aCaPaEBR _cCaPaEBR
035			_a(OCoLC)760992508
050	1	4	_aHF5415.5 _b.E894 2012eb
082	0	4	_a658.3/1245 _223
100	1		_aEvenson, Renee, _d1951-
245	1	0	_aCustomer service management training 101 _h[electronic resource] : _bquick and easy techniques that get great results / _cRen�ee Evenson.
250			_a1st ed.
260			_aNew York : _bAmerican Management Association, _cc2012.
300			_aix, 214 p. : _bforms.
500			_aIncludes index.
505	0		_aManaging yourself -- Understanding your management style -- Developing your leadership qualities -- Planning and organizing for results -- Managing others -- Communicating up, down, across, in, and out -- Training for excellence.
533			_aElectronic reproduction. _bPalo Alto, Calif. : _cebrary, _d2011. _nAvailable via World Wide Web. _nAccess may be limited to ebrary affiliated libraries.
650		0	_aCustomer services _xManagement.
650		0	_aExecutives _xTraining of.
650		0	_aTime management.
650		0	_aLeadership.
650		0	_aCommunication in management.
655		7	_aElectronic books. _2local
710	2		_aebrary, Inc.
856	4	0	_uhttp://site.ebrary.com/lib/welingkar/Doc?id=10500275 _zAn electronic book accessible through the World Wide Web; click to view
999			_c84780 _d84780