| 000 | 01873nam a2200397 i 4500 | ||
|---|---|---|---|
| 001 | ebr10929636 | ||
| 003 | CaPaEBR | ||
| 006 | m o d | ||
| 007 | cr cn||||||||| | ||
| 008 | 110418t20112012wiua ob 001 0 eng|d | ||
| 020 | _z9780873898119 (alk. paper) | ||
| 020 | _z0873898117 (alk. paper) | ||
| 020 | _a9780873898119 (e-book) | ||
| 040 |
_aCaPaEBR _beng _erda _epn _cCaPaEBR |
||
| 035 | _a(OCoLC)893681547 | ||
| 050 | 1 | 4 |
_aHF5415.5 _b.L685 2011eb |
| 082 | 0 | 4 |
_a658.8/12 _222 |
| 100 | 1 |
_aLowenstein, Michael W., _d1942- _eauthor. |
|
| 245 | 1 | 4 |
_aThe customer advocate and the customer saboteur : _blinking social word-of-mouth, brand impression, and stakeholder behavior / _cMichael W. Lowenstein. |
| 264 | 1 |
_aMilwaukee, Wisconsin : _bASQ Quality Press, _c2011. |
|
| 264 | 4 | _c�2012 | |
| 300 |
_a1 online resource (398 pages) : _billustrations |
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| 336 |
_atext _2rdacontent |
||
| 337 |
_acomputer _2rdamedia |
||
| 338 |
_aonline resource _2rdacarrier |
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| 504 | _aIncludes bibliographical references (pages 337-347) and index. | ||
| 588 | _aDescription based on print version record. | ||
| 590 | _aElectronic reproduction. Palo Alto, Calif. : ebrary, 2014. Available via World Wide Web. Access may be limited to ebrary affiliated libraries. | ||
| 650 | 0 | _aCustomer loyalty. | |
| 650 | 0 | _aCustomer services. | |
| 650 | 0 | _aCustomer relations. | |
| 655 | 0 | _aElectronic books. | |
| 776 | 0 | 8 |
_iPrint version: _aLowenstein, Michael W. _tCustomer advocate and the customer saboteur : linking social word-of-mouth, brand impression, and stakeholder behavior. _dMilwaukee, Wisconsin : ASQ Quality Press, 2011 _hxxx, 363 pages ; 24 cm _z9780873898119 _w(OCoLC)ocn719714663 _w(DLC)10929636 |
| 797 | 2 | _aebrary. | |
| 856 | 4 | 0 |
_uhttp://site.ebrary.com/lib/welingkar/Doc?id=10929636 _zAn electronic book accessible through the World Wide Web; click to view |
| 999 |
_c84431 _d84431 |
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