000			01749nam a2200409 i 4500
001			ebr10842314
003			CaPaEBR
006			m o d
007			cr cn|||||||||
008			140313t20142014nju o 001 0 eng d
020			_z9781118835807
020			_a9781118863121 (e-book)
020			_a9781118863190 (e-book)
040			_aCaPaEBR _beng _erda _epn _cCaPaEBR
035			_a(OCoLC)871224259
050	1	4	_aHF5415.5 _b.W5823 2014eb
082	0	4	_a658.8/12 _223
100	1		_aWilliams, David, _d1963-
245	1	0	_aConnected CRM : _bimplementing a big-data-driven, customer-centric business strategy / _cDavid Williams.
264		1	_aHoboken, New Jersey : _bWiley, _c2014.
264		4	_c�2014
300			_a1 online resource (258 pages)
336			_atext _2rdacontent
337			_acomputer _2rdamedia
338			_aonline resource _2rdacarrier
500			_aIncludes index.
500			_a"How to Optimize Customer Value in a Big-Data, Digital World"--Cover.
588			_aDescription based on print version record.
590			_aElectronic reproduction. Palo Alto, Calif. : ebrary, 2014. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.
650		0	_aCustomer relations _xManagement.
650		0	_aRelationship marketing.
650		0	_aStrategic planning.
655		0	_aElectronic books.
776	0	8	_iPrint version: _aWilliams, David, 1963- _tConnected CRM : implementing a big-data-driven, customer-centric business strategy. _dHoboken, New Jersey : Wiley, c2014 _hxiii, 242 pages _z9781118835807 _w2013044784
797	2		_aebrary.
856	4	0	_uhttp://site.ebrary.com/lib/welingkar/Doc?id=10842314 _zAn electronic book accessible through the World Wide Web; click to view
999			_c83383 _d83383