| 000 | 01199nam a22003134a 4500 | ||
|---|---|---|---|
| 001 | ebr10076755 | ||
| 003 | CaPaEBR | ||
| 006 | m u | ||
| 007 | cr cn||||||||| | ||
| 008 | 021108s2003 enka sb 001 0 eng | ||
| 020 | _z9781412932165 | ||
| 020 | _z0761941576 | ||
| 020 | _z0761941584 (pbk.) | ||
| 040 |
_aCaPaEBR _cCaPaEBR |
||
| 035 | _a(OCoLC)70773922 | ||
| 050 | 1 | 4 |
_aHD9980.5 _b.G55 2003eb |
| 082 | 0 | 4 |
_a658.8 _222 |
| 100 | 1 | _aGilmore, Audrey. | |
| 245 | 1 | 0 |
_aServices marketing and management _h[electronic resource] / _cAudrey Gilmore. |
| 260 |
_aLondon ; _aThousand Oaks, Calif. : _bSage Publications, _c2003. |
||
| 300 |
_a215 p. : _bill. |
||
| 504 | _aIncludes bibliographical references and indexes. | ||
| 533 |
_aElectronic reproduction. _bPalo Alto, Calif. : _cebrary, _d2013. _nAvailable via World Wide Web. _nAccess may be limited to ebrary affiliated libraries. |
||
| 650 | 0 |
_aService industries _xManagement. |
|
| 650 | 0 |
_aService industries _xMarketing. |
|
| 655 | 7 |
_aElectronic books. _2local |
|
| 710 | 2 | _aebrary, Inc. | |
| 856 | 4 | 0 |
_uhttp://site.ebrary.com/lib/welingkar/Doc?id=10076755 _zAn electronic book accessible through the World Wide Web; click to view |
| 999 |
_c82508 _d82508 |
||