| 000 | 01477nam a22003731i 4500 | ||
|---|---|---|---|
| 001 | ebr10772211 | ||
| 003 | CaPaEBR | ||
| 006 | m o d | ||
| 007 | cr cn||||||||| | ||
| 008 | 130516t20122012enk o 000 0 eng d | ||
| 020 | _a9781849284431 (e-book) | ||
| 020 | _z9781849284424 | ||
| 040 |
_aCaPaEBR _beng _erda _epn _cCaPaEBR |
||
| 035 | _a(OCoLC)829299477 | ||
| 050 | 1 | 4 |
_aHD30.37 _b.K86 2012eb |
| 082 | 0 | 4 |
_a004.068 _223 |
| 100 | 1 | _aKunas, Michael. | |
| 245 | 1 | 0 |
_aImplementing service quality based on ISO/IEC 20000 : _ba management guide / _cMichael Kunas. |
| 250 | _aThird edition. | ||
| 264 | 1 |
_aEly, Cambridgeshire : _bIT Governance Publishing, _c[2012] |
|
| 264 | 4 | _c�2012 | |
| 300 | _a1 online resource (109 pages) | ||
| 336 |
_atext _2rdacontent |
||
| 337 |
_acomputer _2rdamedia |
||
| 338 |
_aonline resource _2rdacarrier |
||
| 588 | _aDescription based on online resource; title from PDF title page (ebrary, viewed October 18, 2013). | ||
| 590 | _aElectronic reproduction. Palo Alto, Calif. : ebrary, 2013. Available via World Wide Web. Access may be limited to ebrary affiliated libraries. | ||
| 650 | 0 |
_aBusiness enterprises _xComputer networks. |
|
| 650 | 0 | _aIndustrial management. | |
| 650 | 0 |
_aInformation technology _xManagement. |
|
| 655 | 0 | _aElectronic books. | |
| 797 | 2 | _aebrary. | |
| 856 | 4 | 0 |
_uhttp://site.ebrary.com/lib/welingkar/Doc?id=10772211 _zAn electronic book accessible through the World Wide Web; click to view |
| 999 |
_c80913 _d80913 |
||