000			01767nam a2200301Ia 4500
001			ebr10052972
003			CaPaEBR
006			m u
007			cr cn|||||||||
008			040204s2004 ilu sb 001 0 eng d
020			_z0793192072 (6x9 hardcover)
040			_aCaPaEBR _cCaPaEBR
035			_a(OCoLC)60365300
050	1	4	_aHF5415.5 _b.C38 2004eb
082	0	4	_a658.8/12 _222
100	1		_aCassara, Lou.
245	1	0	_aFrom selling to serving _h[electronic resource] : _bthe essence of client creation / _cLou Cassara.
260			_aChicago, IL : _bDearborn Trade Publishing, _cc2004.
300			_axxii, 272 p.
504			_aIncludes bibliographical references and index.
505	0		_aBe a first rate version of yourself -- The essence of attraction -- The power of your authentic intentions -- Discovering your value -- Knowing why people work with you -- Communicating clearly, effectively, and with purpose -- The energy of relationships -- The language of trust -- The caring conversation -- Identifying your real products -- Saying what you mean, meaning what you say -- Connecting to your client's real needs -- The moment of truth -- Vision precedes action -- The factors that influence decisions -- Empowering people to commit -- Converting obstacles to opportunities -- Aligning intentions with actions.
533			_aElectronic reproduction. _bPalo Alto, Calif. : _cebrary, _d2009. _nAvailable via World Wide Web. _nAccess may be limited to ebrary affiliated libraries.
650		0	_aCustomer relations.
650		0	_aSelling.
655		7	_aElectronic books. _2local
710	2		_aebrary, Inc.
856	4	0	_uhttp://site.ebrary.com/lib/welingkar/Doc?id=10052972 _zAn electronic book accessible through the World Wide Web; click to view
999			_c76992 _d76992