000			01208nam a2200289Ia 4500
001			ebr10085640
003			CaPaEBR
006			m u
007			cr cn|||||||||
008			000815s2005 enk s 000 0 eng d
020			_z1845441044
040			_aCaPaEBR _cCaPaEBR
035			_a(OCoLC)133167861
050	1	4	_aHF5415.5 _b.Q857 2005eb
245	0	0	_aQUIS 9 symposium _h[electronic resource] : _bservice excellence in management / _cguest editors: Professor Anders Gustafsson and Professor Bo Evardsson.
260			_aBradford, England : _bEmerald Group Publishing, _cc2005.
300			_a91 p.
490	0		_aManaging service quality an international journal ; _vv.15, no. 2
533			_aElectronic reproduction. _bPalo Alto, Calif. : _cebrary, _d2009. _nAvailable via World Wide Web. _nAccess may be limited to ebrary affiliated libraries.
650		0	_aCustomer services _xManagement.
650		0	_aService industries.
655		7	_aElectronic books. _2local
700	1		_aEvardsson, Bo.
700	1		_aGustafsson, Anders.
710	2		_aebrary, Inc.
856	4	0	_uhttp://site.ebrary.com/lib/welingkar/Doc?id=10085640 _zAn electronic book accessible through the World Wide Web; click to view
999			_c76035 _d76035