000 01468nam a2200361Ia 4500
001 ebr10699098
003 CaPaEBR
006 m o u
007 cr cn|||||||||
008 060609s2006 enka sb 001 0 eng d
010 _z 2006045832
020 _z1860946690
020 _z9781860946691
020 _z9781860948893
040 _aCaPaEBR
_cCaPaEBR
035 _a(OCoLC)825768781
050 1 4 _aHF5415.153
_b.I586 2006eb
082 0 4 _a658.5/75
_222
245 0 0 _aInvolving customers in new service development
_h[electronic resource] /
_ceditors, Bo Edvardsson ... [et al.].
260 _aLondon :
_bImperial College Press ;
_aHackensack, NJ ;
_aLondon :
_bDistributed by World Scientific Publishing Co.,
_cc2006.
300 _aviii, 323 p. :
_bill.
490 0 _aSeries on technology management ;
_vv. 11
504 _aIncludes bibliographical references and index.
533 _aElectronic reproduction.
_bPalo Alto, Calif. :
_cebrary,
_d2013.
_nAvailable via World Wide Web.
_nAccess may be limited to ebrary affiliated libraries.
650 0 _aNew products
_xManagement.
650 0 _aCustomer relations.
650 0 _aService industries
_xManagement.
650 0 _aCreative ability in business.
655 7 _aElectronic books.
_2local
700 1 _aEdvardsson, Bo,
_d1952-
710 2 _aebrary, Inc.
856 4 0 _uhttp://site.ebrary.com/lib/welingkar/Doc?id=10699098
_zAn electronic book accessible through the World Wide Web; click to view
999 _c75355
_d75355