| 000 | 01468nam a2200361Ia 4500 | ||
|---|---|---|---|
| 001 | ebr10699098 | ||
| 003 | CaPaEBR | ||
| 006 | m o u | ||
| 007 | cr cn||||||||| | ||
| 008 | 060609s2006 enka sb 001 0 eng d | ||
| 010 | _z 2006045832 | ||
| 020 | _z1860946690 | ||
| 020 | _z9781860946691 | ||
| 020 | _z9781860948893 | ||
| 040 |
_aCaPaEBR _cCaPaEBR |
||
| 035 | _a(OCoLC)825768781 | ||
| 050 | 1 | 4 |
_aHF5415.153 _b.I586 2006eb |
| 082 | 0 | 4 |
_a658.5/75 _222 |
| 245 | 0 | 0 |
_aInvolving customers in new service development _h[electronic resource] / _ceditors, Bo Edvardsson ... [et al.]. |
| 260 |
_aLondon : _bImperial College Press ; _aHackensack, NJ ; _aLondon : _bDistributed by World Scientific Publishing Co., _cc2006. |
||
| 300 |
_aviii, 323 p. : _bill. |
||
| 490 | 0 |
_aSeries on technology management ; _vv. 11 |
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| 504 | _aIncludes bibliographical references and index. | ||
| 533 |
_aElectronic reproduction. _bPalo Alto, Calif. : _cebrary, _d2013. _nAvailable via World Wide Web. _nAccess may be limited to ebrary affiliated libraries. |
||
| 650 | 0 |
_aNew products _xManagement. |
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| 650 | 0 | _aCustomer relations. | |
| 650 | 0 |
_aService industries _xManagement. |
|
| 650 | 0 | _aCreative ability in business. | |
| 655 | 7 |
_aElectronic books. _2local |
|
| 700 | 1 |
_aEdvardsson, Bo, _d1952- |
|
| 710 | 2 | _aebrary, Inc. | |
| 856 | 4 | 0 |
_uhttp://site.ebrary.com/lib/welingkar/Doc?id=10699098 _zAn electronic book accessible through the World Wide Web; click to view |
| 999 |
_c75355 _d75355 |
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