| 000 | 01408nam a22003374a 4500 | ||
|---|---|---|---|
| 001 | ebr10106696 | ||
| 003 | CaPaEBR | ||
| 006 | m u | ||
| 007 | cr cn||||||||| | ||
| 008 | 000225s2000 inua sb 001 0 eng | ||
| 020 | _z155753215X (alk. paper) | ||
| 040 |
_aCaPaEBR _cCaPaEBR |
||
| 035 | _a(OCoLC)559947445 | ||
| 043 | _an-us--- | ||
| 050 | 1 | 4 |
_aHG1616.C29 _bA57 2000eb |
| 082 | 0 | 4 |
_a658.8/12 _221 |
| 100 | 1 | _aAnton, Jon. | |
| 245 | 1 | 0 |
_aCall center benchmarking _h[electronic resource] : _bhow good is "good enough" / _cby Jon Anton and David Gustin ; assisted by Stijn Spit. |
| 260 |
_aWest Lafayette, Ind. : _bIchor Business Books/Purdue University Press, _cc2000. |
||
| 300 |
_aviii, 84 p. : _bill. |
||
| 490 | 1 | _aCustomer access management | |
| 504 | _aIncludes bibliographical references (p. 75-76) and index. | ||
| 533 |
_aElectronic reproduction. _bPalo Alto, Calif. : _cebrary, _d2013. _nAvailable via World Wide Web. _nAccess may be limited to ebrary affiliated libraries. |
||
| 650 | 0 |
_aCall centers _zUnited States _xManagement. |
|
| 650 | 0 |
_aBenchmarking (Management) _zUnited States. |
|
| 655 | 7 |
_aElectronic books. _2local |
|
| 700 | 1 |
_aGustin, David, _d1962- |
|
| 710 | 2 | _aebrary, Inc. | |
| 830 | 0 | _aCustomer access management. | |
| 856 | 4 | 0 |
_uhttp://site.ebrary.com/lib/welingkar/Doc?id=10106696 _zAn electronic book accessible through the World Wide Web; click to view |
| 999 |
_c72005 _d72005 |
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