000 01272nam a22003374a 4500
001 ebr10060449
003 CaPaEBR
006 m u
007 cr cn|||||||||
008 981113s2000 caua sb 000 0 eng
010 _z 98074646
020 _z1560525231
040 _aCaPaEBR
_cCaPaEBR
035 _a(OCoLC)646716988
050 1 4 _aHF5415.335
_b.S38 2000eb
082 0 4 _a658.8/343
_222
100 1 _aScott, Dru.
245 1 0 _aCustomer satisfaction
_h[electronic resource] :
_bpractical tools for building important relationships /
_cDru Scott.
250 _a3rd ed.
260 _aMenlo Park, Calif. :
_bCrisp Publications,
_cc2000.
300 _aviii, 118 p. :
_bill.
490 1 _aA fifty-minute series book
504 _aIncludes bibliographical references.
533 _aElectronic reproduction.
_bPalo Alto, Calif. :
_cebrary,
_d2013.
_nAvailable via World Wide Web.
_nAccess may be limited to ebrary affiliated libraries.
650 0 _aConsumer satisfaction.
650 0 _aCustomer relations.
655 7 _aElectronic books.
_2local
710 2 _aebrary, Inc.
830 0 _aFifty-Minute series.
856 4 0 _uhttp://site.ebrary.com/lib/welingkar/Doc?id=10060449
_zAn electronic book accessible through the World Wide Web; click to view
999 _c71049
_d71049