000 | 01272nam a22003374a 4500 | ||
---|---|---|---|
001 | ebr10060449 | ||
003 | CaPaEBR | ||
006 | m u | ||
007 | cr cn||||||||| | ||
008 | 981113s2000 caua sb 000 0 eng | ||
010 | _z 98074646 | ||
020 | _z1560525231 | ||
040 |
_aCaPaEBR _cCaPaEBR |
||
035 | _a(OCoLC)646716988 | ||
050 | 1 | 4 |
_aHF5415.335 _b.S38 2000eb |
082 | 0 | 4 |
_a658.8/343 _222 |
100 | 1 | _aScott, Dru. | |
245 | 1 | 0 |
_aCustomer satisfaction _h[electronic resource] : _bpractical tools for building important relationships / _cDru Scott. |
250 | _a3rd ed. | ||
260 |
_aMenlo Park, Calif. : _bCrisp Publications, _cc2000. |
||
300 |
_aviii, 118 p. : _bill. |
||
490 | 1 | _aA fifty-minute series book | |
504 | _aIncludes bibliographical references. | ||
533 |
_aElectronic reproduction. _bPalo Alto, Calif. : _cebrary, _d2013. _nAvailable via World Wide Web. _nAccess may be limited to ebrary affiliated libraries. |
||
650 | 0 | _aConsumer satisfaction. | |
650 | 0 | _aCustomer relations. | |
655 | 7 |
_aElectronic books. _2local |
|
710 | 2 | _aebrary, Inc. | |
830 | 0 | _aFifty-Minute series. | |
856 | 4 | 0 |
_uhttp://site.ebrary.com/lib/welingkar/Doc?id=10060449 _zAn electronic book accessible through the World Wide Web; click to view |
999 |
_c71049 _d71049 |