| 000 | 01228nam a22003134a 4500 | ||
|---|---|---|---|
| 001 | ebr10074928 | ||
| 003 | CaPaEBR | ||
| 006 | m u | ||
| 007 | cr cn||||||||| | ||
| 008 | 020916s2003 enka sb 001 0 eng | ||
| 010 | _z 2002014807 | ||
| 020 | _z0749438959 | ||
| 040 |
_aCaPaEBR _cCaPaEBR |
||
| 035 | _a(OCoLC)60377492 | ||
| 050 | 1 | 4 |
_aHF5415.5 _b.W66 2003eb |
| 082 | 0 | 4 |
_a658.8/12 _221 |
| 100 | 1 | _aWoodcock, Neil. | |
| 245 | 1 | 4 |
_aThe customer management scorecard _h[electronic resource] : _bmanaging CRM for profit / _cNeil Woodcocks, Merlin Stone, Bryan Foss. |
| 260 |
_aLondon ; _aSterling, VA : _bKogan Page, _c2003. |
||
| 300 |
_axviii, 428 p. : _bill. |
||
| 504 | _aIncludes bibliographical references and index. | ||
| 533 |
_aElectronic reproduction. _bPalo Alto, Calif. : _cebrary, _d2013. _nAvailable via World Wide Web. _nAccess may be limited to ebrary affiliated libraries. |
||
| 650 | 0 |
_aCustomer relations _xManagement. |
|
| 655 | 7 |
_aElectronic books. _2local |
|
| 700 | 1 |
_aStone, Merlin, _d1948- |
|
| 700 | 1 | _aFoss, Bryan. | |
| 710 | 2 | _aebrary, Inc. | |
| 856 | 4 | 0 |
_uhttp://site.ebrary.com/lib/welingkar/Doc?id=10074928 _zAn electronic book accessible through the World Wide Web; click to view |
| 999 |
_c70496 _d70496 |
||