000			01923nam a2200421 i 4500
001			ebr10788038
003			CaPaEBR
006			m o d
007			cr cn|||||||||
008			131107s2013 enka o 001 0 eng d
020			_z9781118662670
020			_a9781118770566 (e-book)
020			_a9781118662656 (e-book)
040			_aCaPaEBR _beng _erda _epn _cCaPaEBR
035			_a(OCoLC)868973379
050	1	4	_aHF5415.335 _b.B586 2013eb
082	0	4	_a658.812 _223
100	1		_aBlunt, Carolyn.
245	1	0	_aDelivering effective social customer service : _bhow to redefine the way you manage customer experience and your corporate reputation / _cCarolyn Blunt and Martin Hill-Wilson ; cover design by Andrew Ward.
264		1	_aChichester, England : _bWiley, _c2013.
264		4	_c�2013
300			_a1 online resource (252 pages) : _billustrations
336			_atext _2rdacontent
337			_acomputer _2rdamedia
338			_aonline resource _2rdacarrier
500			_aIncludes index.
588			_aDescription based on online resource; title from PDF title page (ebrary, viewed November 07, 2013).
590			_aElectronic reproduction. Palo Alto, Calif. : ebrary, 2013. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.
650		0	_aConsumer satisfaction.
650		0	_aCustomer relations _xManagement.
650		0	_aCustomer services.
655		0	_aElectronic books.
700	1		_aHill-Wilson, Martin.
700	1		_aWard, Andrew.
776	0	8	_iPrint version: _aBlunt, Carolyn. _tDelivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation. _dChichester, England : Wiley, c2013 _hxii, 238 pages _z9781118662670
797	2		_aebrary.
856	4	0	_uhttp://site.ebrary.com/lib/welingkar/Doc?id=10788038 _zAn electronic book accessible through the World Wide Web; click to view
999			_c70374 _d70374