000 00635cam a22001934a 4500
008 140923b2006 xxu||||| |||| 00| 0 eng d
020 _a8120329368
040 _cWelingkar Institute of Management Development & Research, Mumbai
_aWelingkar Institute of Management Development & Research, Mumbai
041 _aENG
082 _a658.8
_bQui/Byr
100 _aQuinn Michael
245 _aSuperior Customer Service : The Prompt Approach to Success
260 _aNew Delhi
_bPrentice Hall Of India
_c2006
300 _a103p.
650 _aService Marketing
650 _aMarketing Management
700 _aByron Lynda
906 _a24437
999 _c7010
_d7010