| 000 | 01244nam a2200325Ia 4500 | ||
|---|---|---|---|
| 001 | ebr10315365 | ||
| 003 | CaPaEBR | ||
| 006 | m u | ||
| 007 | cr cn||||||||| | ||
| 008 | 050126s2006 cau sb 001 0 eng d | ||
| 020 | _z9781576752982 | ||
| 020 | _z9781576754047 | ||
| 020 | _z9781576758861 | ||
| 040 |
_aCaPaEBR _cCaPaEBR |
||
| 035 | _a(OCoLC)646813168 | ||
| 050 | 1 | 4 |
_aHF5415.5 _b.B3667 2006eb |
| 100 | 1 |
_aBarlow, Janelle, _d1943- |
|
| 245 | 1 | 0 |
_aBranded customer service _h[electronic resource] : _bthe new competitive edge / _cby Janelle Barlow and Paul Stewart. |
| 260 |
_aSan Francisco, Calif. : _bBerrett-Koehler, _c2006. |
||
| 300 | _axii, 259 p. | ||
| 504 | _aIncludes bibliographical references and index. | ||
| 533 |
_aElectronic reproduction. _bPalo Alto, Calif. : _cebrary, _d2009. _nAvailable via World Wide Web. _nAccess may be limited to ebrary affiliated libraries. |
||
| 650 | 0 | _aCustomer services. | |
| 650 | 0 | _aBusiness names. | |
| 650 | 0 | _aBrand name products. | |
| 655 | 7 |
_aElectronic books. _2local |
|
| 700 | 1 | _aStewart, Paul. | |
| 710 | 2 | _aebrary, Inc. | |
| 856 | 4 | 0 |
_uhttp://site.ebrary.com/lib/welingkar/Doc?id=10315365 _zAn electronic book accessible through the World Wide Web; click to view |
| 999 |
_c67683 _d67683 |
||