000 00448 a2200169 4500
008 150729b xxu||||| |||| 00| 0 eng d
020 _a9781259005213
082 _a651.7
_bPAT
100 _aPatterson, Kerry
245 _aCrucial Conversations
250 _a2nd ed.
260 _c2012
_bMcGraw Hill Education (India) Private Limited
_aNew Delhi
300 _a244
650 _aCommunication
906 _aGeneral Management
942 _2ddc
_c1
999 _c66799
_d66799