000 00581cam a22001934a 4500
008 140923b2006 xxu||||| |||| 00| 0 eng d
020 _a014306231X
040 _cWelingkar Institute of Management Development & Research, Mumbai
_aWelingkar Institute of Management Development & Research, Mumbai
041 _aENG
082 _a658.8
_bDEN/POW
100 _aDenove Chris
245 _aSatisfaction
260 _aDelhi
_bPenguin Portfolio
_c2006
300 _a266p.
650 _aCustomer Satisfaction
650 _aMarketing Management
700 _aPower J D
906 _a23324
999 _c6636
_d6636