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| 008 | 150323b xxu||||| |||| 00| 0 eng d | ||
| 020 | _a8179924424 | ||
| 082 |
_a001.64 _bFEI |
||
| 100 | _aFeinberg Richard | ||
| 245 | _aCases in Call Center Management: Great Ideas ( TH ) At Work | ||
| 260 |
_aMumbai _bJaico Publishing House _c2008 |
||
| 300 | _a356 | ||
| 650 | _aInformation Technology | ||
| 700 |
_aRuyter Ko De _aBennigton Lynne |
||
| 942 | _c1 | ||
| 999 |
_c65848 _d65848 |
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