000 00447nam a22001457a 4500
008 150318b xxu||||| |||| 00| 0 eng d
020 _a9780070586567
082 _a658.8
_bFOU
100 _aFournies Ferdinand
245 _aWhy Customers Don't Do What You Want Them to Do: 24 Solutions to Overcoming Common Selling Problems
260 _aNew Delhi
_bTata McGraw-Hill Publishing Company Ltd.
_c2004
300 _a48
650 _aCRM
942 _c1
999 _c65784
_d65784