000 00590cam a22002054a 4500
008 140923b2003 xxu||||| |||| 00| 0 eng d
020 _a9812435042
040 _cWelingkar Institute of Management Development & Research, Mumbai
_aWelingkar Institute of Management Development & Research, Mumbai
041 _aENG
082 _a658.8
_bShe/Mit
100 _aSheth Jagdish N
245 _aCustomer Behavior
250 _a2nd
260 _aAustralia
_bThomson
_c2003
300 _a487p.
650 _aCRM
650 _aMarketing Management
700 _aMittal Banwari
906 _a23086
999 _c6527
_d6527