000			00541nam a2200193 a 4500
008			150217s2008 xx 000 0 und d
020			_a9780070660076
020			_a0070660077
082			_a658.8 _bZEI
100			_aZeithaml, Valarie A et al.
245			_aServices Marketing: _bintegrating customer focus across the firm
250			_a4th ed.
260			_bTata McGraw-Hill _c2008 _aNew Delhi
300			_a743 p.
650			_aMarketing Management
650			_aService Marketing
906			_aGeneral Management
942			_2ddc _c1
999			_c64814 _d64814