000 00292nam a2200121Ia 4500
008 150217s2004 xx 000 0 und d
100 _aLovelock C & Oth
245 _aServices Marketing
260 _bPearson Education
_c2004
300 _a652 p.
365 _b375-00
366 _e1186/16/08/04
999 _c64511
_d64511