000 00599cam a22001934a 4500
008 140923b2006 xxu||||| |||| 00| 0 eng d
020 _a1403997632
040 _cWelingkar Institute of Management Development & Research, Mumbai
_aWelingkar Institute of Management Development & Research, Mumbai
041 _aENG
082 _a658.8
_bRob/Eth
100 _aRobinson Sionade
245 _aCustomer Loyalty
260 _aNew York
_bPalgrave Macmillan
_c2006
300 _a174p.
650 _aCRM, Customer Loyalty
650 _aMarketing Management
700 _aEtherington Lyn
906 _a22494
999 _c6351
_d6351