000			00540nam a2200193 a 4500
008			150217s2005 xx 000 0 und d
020			_a0070590575
082			_a658.8 _bGRE
100			_aGreenberg, Paul
245			_aCRM at the Speed of Light: _bessential customer strategies for the 21st century
250			_a3rd ed.
260			_bTata McGraw-Hill _c2005 _aNew Delhi
300			_a670 p.
650			_aCustomer Relationship Management
650			_aCRM
650			_aCustomer Strategies
906			_aMarketing
942			_2ddc _c1
999			_c62997 _d62997