| 000 | 00632cam a22001934a 4500 | ||
|---|---|---|---|
| 008 | 140923b2005 xxu||||| |||| 00| 0 eng d | ||
| 020 | _a0471702862 | ||
| 040 |
_cWelingkar Institute of Management Development & Research, Mumbai _aWelingkar Institute of Management Development & Research, Mumbai |
||
| 041 | _aENG | ||
| 082 |
_a658.8 _bSpe/McC |
||
| 100 | _aSpector Robert | ||
| 245 | _aNordstrom Way to Customer Service Excellence | ||
| 260 |
_aNew Jersey _bJohn Wiley _c2005 |
||
| 300 | _a270p. | ||
| 650 | _aCustomer Service, Service Culture | ||
| 650 | _aMarketing Management | ||
| 700 | _aMcCarthy Patrick | ||
| 906 | _a21255 | ||
| 999 |
_c5956 _d5956 |
||