| 000 | 00600cam a22001934a 4500 | ||
|---|---|---|---|
| 008 | 140923b2004 xxu||||| |||| 00| 0 eng d | ||
| 020 | _a0761932550 | ||
| 040 |
_cWelingkar Institute of Management Development & Research, Mumbai _aWelingkar Institute of Management Development & Research, Mumbai |
||
| 041 | _aENG | ||
| 082 |
_a658.8 _bBal |
||
| 100 | _aBalachandran S | ||
| 245 | _aCustomer Driven Services Management | ||
| 250 | _a2nd | ||
| 260 |
_aNew Delhi _bResponse Books _c2004 |
||
| 300 | _a304p. | ||
| 650 | _aCRM, Services Management | ||
| 650 | _aMarketing Management | ||
| 906 | _a20637 | ||
| 999 |
_c5860 _d5860 |
||