| 000 | 00589cam a22001934a 4500 | ||
|---|---|---|---|
| 008 | 140923b2005 xxu||||| |||| 00| 0 eng d | ||
| 020 | _a1403939497 | ||
| 040 |
_cWelingkar Institute of Management Development & Research, Mumbai _aWelingkar Institute of Management Development & Research, Mumbai |
||
| 041 | _aENG | ||
| 082 |
_a658.8 _bSha/Ive |
||
| 100 | _aShaw Colin | ||
| 245 | _aBuilding Great Customer Experiences | ||
| 260 |
_aNew York _bPalgrave Macmillan _c2005 |
||
| 300 | _a217p. | ||
| 650 | _aCRM | ||
| 650 | _aMarketing Management | ||
| 700 | _aIvens John | ||
| 906 | _a20275 | ||
| 999 |
_c5682 _d5682 |
||