| 000 | 00617cam a22001934a 4500 | ||
|---|---|---|---|
| 008 | 140923b2000 xxu||||| |||| 00| 0 eng d | ||
| 020 | _a0273635778 | ||
| 040 |
_cWelingkar Institute of Management Development & Research, Mumbai _aWelingkar Institute of Management Development & Research, Mumbai |
||
| 041 | _aENG | ||
| 082 |
_a658 _bHOR |
||
| 100 | _aHorovitz J | ||
| 245 | _aSeven Secrets of Service Strategy | ||
| 260 |
_aNew York _bPrentice Hall Of India _c2000 |
||
| 300 | _a140pp. | ||
| 520 | _aMaster : 10638 | ||
| 650 | _aServices,Performance,Loyalty,CRM | ||
| 650 | _aGeneral Management | ||
| 906 | _a11169 | ||
| 999 |
_c4698 _d4698 |
||