| 000 | 00599cam a22002054a 4500 | ||
|---|---|---|---|
| 008 | 140923b2000 xxu||||| |||| 00| 0 eng d | ||
| 020 | _a0072312211 | ||
| 040 |
_cWelingkar Institute of Management Development & Research, Mumbai _aWelingkar Institute of Management Development & Research, Mumbai |
||
| 041 | _aENG | ||
| 082 |
_a658.8 _bZEI |
||
| 100 | _aZeithaml V A | ||
| 245 | _aServices Marketing | ||
| 250 | _a2nd | ||
| 260 |
_aNew York _bMcGraw Hill _c2000 |
||
| 300 | _a620pp. | ||
| 520 | _aMaster : 10432 | ||
| 650 | _aCustomer Focus | ||
| 650 | _aMarketing Management | ||
| 906 | _a10829 | ||
| 999 |
_c4467 _d4467 |
||