000 00724ngm a22001577a 4500
008 140923b2013 xxu||||| |||| 00| 0 eng d
040 _cWelingkar Institute of Management Development & Research, Mumbai
_aWelingkar Institute of Management Development & Research, Mumbai
041 _aENG
082 _a658.8
_bWID
100 _aWide Educational Products And Services
245 _aCustomer Relationship Management: Volume II
260 _aKolkata
_bWide Educational Products And Services
_c2013
650 _aCustomer Relationship Management, Sheena Iyengar, Mike Fauscette, Eric Boocock, Bernd Schmitt, Bernard Shelly, Dennis Snow, Jelf Bezos, Scott Mckain, Shep Hyken
650 _aMarketing Management
906 _a979930
999 _c36061
_d36061