| 000 | 00647pab a2200193 454500 | ||
|---|---|---|---|
| 008 | 140923b0 xxu||||| |||| 00| 0 eng d | ||
| 040 |
_cWelingkar Institute of Management Development & Research, Mumbai _aWelingkar Institute of Management Development & Research, Mumbai |
||
| 041 | _aENG | ||
| 082 |
_a _bTri |
||
| 100 | _aTripp Thomas M | ||
| 245 | _aWhen Unhappy Customers Strike Back on the Internet | ||
| 250 | _a3 | ||
| 260 |
_a _bSpring 2011 _c0 |
||
| 300 | _a37-44 Pp. | ||
| 490 | _v52 | ||
| 650 | _aOnline Public Complaining, Customer Services | ||
| 856 | _uhttp://192.168.6.13/libsuite/mm_files/Articles/AR12462.pdf | ||
| 906 | _a892094 | ||
| 999 |
_c32209 _d32209 |
||