000 00545cam a22001694a 4500
008 140923b1990 xxu||||| |||| 00| 0 eng d
020 _a8185392544
040 _cWelingkar Institute of Management Development & Research, Mumbai
_aWelingkar Institute of Management Development & Research, Mumbai
041 _aENG
082 _a658.8
_b
100 _aDenton D Keith
245 _aHow To Give Quality Service To Your Customers
260 _aNew Delhi
_bUniveral Books
_c1990
300 _a157p.
650 _aMarketing Communication
906 _a528
999 _c316
_d316