000			01663pab a2200205 454500
008			140923b0 xxu||||| |||| 00| 0 eng d
040			_cWelingkar Institute of Management Development & Research, Mumbai _aWelingkar Institute of Management Development & Research, Mumbai
041			_aENG
082			_a _bJha
100			_aJha Sumi S
245			_aInfluence of Locus of Control Job Characteristics and Superior-Subordinate Relationship on Psychological Empowerment : A Study in Five Star Hotels
250			_a3
260			_a _bDecember 2008 _c0
300			_a147-161 Pp.
490			_v8
520			_aThe growing competition and ever increasing customer expectations today are driving the hospitality industry to embark on employee empowerment practices. Available literature on empowerment indicates that the success of empowerment depends on various factors related to the employee, the job, and the organization. This paper presents the results of a study undertaken to see the influence of variables such as internal locus of control, job characteristics, and superior-subordinate relationship on the psychological empowerment of employees in the hospitality sector. The sample consisted of 319 frontline employees of five-star hotels located in the city of Mumbai. Results based on correlation and multiple linear regression analysis show all the three variables to positively influence the psychological empowerment of the frontline employees. Implications of these findings are discussed in the paper.
650			_aJob Characteristics, Customer Expectations
856			_uhttp://192.168.6.13/libsuite/mm_files/Articles/AR10343.pdf
906			_a29867
999			_c30185 _d30185