000 00644pab a2200205 454500
008 140923b0 xxu||||| |||| 00| 0 eng d
040 _cWelingkar Institute of Management Development & Research, Mumbai
_aWelingkar Institute of Management Development & Research, Mumbai
041 _aENG
082 _a
_bHar/Tja
100 _aHarrington Richard J
245 _aTransforming Strategy : One Customer at a Time
250 _a3
260 _a
_bMar 2008
_c0
300 _a62-72 Pp.
490 _v86
650 _aB2B, CRM,
700 _aTjan Anthony K
856 _uhttp://192.168.6.13/libsuite/mm_files/Articles/AR9483.pdf
906 _a28118
999 _c29368
_d29368