000 00586pab a2200193 454500
008 140923b0 xxu||||| |||| 00| 0 eng d
040 _cWelingkar Institute of Management Development & Research, Mumbai
_aWelingkar Institute of Management Development & Research, Mumbai
041 _aENG
082 _a
_bPhe
100 _aPhelps Glenn
245 _aKey to Customer Loyalty
250 _a10
260 _a
_bMar 2004
_c0
300 _a33-35 Pp.
490 _v7
650 _aCustomer Loyalty,
856 _uhttp://192.168.6.13/libsuite/mm_files/Articles/AR6453.pdf
906 _a18346
999 _c26394
_d26394