000 00591pab a2200193 454500
008 140923b0 xxu||||| |||| 00| 0 eng d
040 _cWelingkar Institute of Management Development & Research, Mumbai
_aWelingkar Institute of Management Development & Research, Mumbai
041 _aENG
082 _a
_b
100 _a
245 _aCustomer Focus in Banking Services
250 _a1
260 _a
_bJan 2004
_c0
300 _a17-18 Pp.
490 _vXXXIV
650 _aCustomer Focus, Banking
856 _uhttp://192.168.6.13/libsuite/mm_files/Articles/AR6134.pdf
906 _a17798
999 _c26078
_d26078