| 000 | 00608pab a2200193 454500 | ||
|---|---|---|---|
| 008 | 140923b0 xxu||||| |||| 00| 0 eng d | ||
| 040 |
_cWelingkar Institute of Management Development & Research, Mumbai _aWelingkar Institute of Management Development & Research, Mumbai |
||
| 041 | _aENG | ||
| 082 |
_a _bKas |
||
| 100 | _aKasturi Anand | ||
| 245 | _aInternal Processes in Services and Customer Relationships | ||
| 250 | _a3 | ||
| 260 |
_a _bSep 2003 _c0 |
||
| 300 | _a82-88 pp. | ||
| 490 | _v15 | ||
| 650 | _aCRM, | ||
| 856 | _uhttp://192.168.6.13/libsuite/mm_files/Articles/AR5768.pdf | ||
| 906 | _a17017 | ||
| 999 |
_c25714 _d25714 |
||