| 000 | 00603pab a2200169 454500 | ||
|---|---|---|---|
| 008 | 140923b0 xxu||||| |||| 00| 0 eng d | ||
| 040 |
_cWelingkar Institute of Management Development & Research, Mumbai _aWelingkar Institute of Management Development & Research, Mumbai |
||
| 041 | _aENG | ||
| 082 |
_a _b |
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| 100 | _aParasuraman A. | ||
| 245 | _aSuperior Customer Service and Marketing Excellence | ||
| 260 |
_aVikalpa _bJuly-Sept 2000 _c0 |
||
| 300 | _a3-13pp. | ||
| 650 | _aCustomer Service,<Service Quality> | ||
| 856 | _uhttp://192.168.6.13/libsuite/mm_files/Articles/AR3292.pdf | ||
| 906 | _a15889 | ||
| 999 |
_c24647 _d24647 |
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