000 00653pab a2200169 454500
008 140923b0 xxu||||| |||| 00| 0 eng d
040 _cWelingkar Institute of Management Development & Research, Mumbai
_aWelingkar Institute of Management Development & Research, Mumbai
041 _aENG
082 _a
_b
100 _aCohen M.A. & Cull C
245 _aSaturn's Supply-Chain Innovation:High Value in After-Sales Service
260 _aSloan Management Review
_bSummer 2000
_c0
300 _a93-101pp.
650 _aSupply Chain, After Sales Service, Brand Loyalty
856 _uhttp://192.168.6.13/libsuite/mm_files/Articles/AR3112.pdf
906 _a15710
999 _c24468
_d24468