| 000 | 00682pab a2200169 454500 | ||
|---|---|---|---|
| 008 | 140923b0 xxu||||| |||| 00| 0 eng d | ||
| 040 |
_cWelingkar Institute of Management Development & Research, Mumbai _aWelingkar Institute of Management Development & Research, Mumbai |
||
| 041 | _aENG | ||
| 082 |
_a _b |
||
| 100 | _aHartline Michael & Ferrell O.C. | ||
| 245 | _aManagement Of Customer-Contact Service Employees:An Empirical Investigation | ||
| 260 |
_aJournal Of Marketing _bOct.96 _c0 |
||
| 300 | _a52-70pp. | ||
| 650 | _aCustomer Contact, Employee Management, Service Employee Management | ||
| 856 | _uhttp://192.168.6.13/libsuite/mm_files/Articles/AR665.pdf | ||
| 906 | _a13263 | ||
| 999 |
_c22021 _d22021 |
||