000 | 00731cam a22001934a 4500 | ||
---|---|---|---|
008 | 140923b2006 xxu||||| |||| 00| 0 eng d | ||
020 | _a9788126509393 | ||
040 |
_cWelingkar Institute of Management Development & Research, Mumbai _aWelingkar Institute of Management Development & Research, Mumbai |
||
041 | _aENG | ||
082 |
_a658.8 _bJOH |
||
100 | _aJohnson Michael D | ||
245 | _aImproving Customer Satisfaction, Loyalty And Profit: An Integrated Measurement And Management System | ||
260 |
_aNew Delhi _bWiley India Pvt ltd _c2006 |
||
300 | _a214p. | ||
650 | _aCustomer Satisfaction, Customer Loyalty, Customer Measurements | ||
650 | _aMarketing Management | ||
700 | _aGustafsson Anders | ||
906 | _a974122 | ||
999 |
_c14235 _d14235 |