000 00731cam a22001934a 4500
008 140923b2006 xxu||||| |||| 00| 0 eng d
020 _a9788126509393
040 _cWelingkar Institute of Management Development & Research, Mumbai
_aWelingkar Institute of Management Development & Research, Mumbai
041 _aENG
082 _a658.8
_bJOH
100 _aJohnson Michael D
245 _aImproving Customer Satisfaction, Loyalty And Profit: An Integrated Measurement And Management System
260 _aNew Delhi
_bWiley India Pvt ltd
_c2006
300 _a214p.
650 _aCustomer Satisfaction, Customer Loyalty, Customer Measurements
650 _aMarketing Management
700 _aGustafsson Anders
906 _a974122
999 _c14235
_d14235