| 000 | 00731cam a22001934a 4500 | ||
|---|---|---|---|
| 008 | 140923b2006 xxu||||| |||| 00| 0 eng d | ||
| 020 | _a9788126509393 | ||
| 040 |
_cWelingkar Institute of Management Development & Research, Mumbai _aWelingkar Institute of Management Development & Research, Mumbai |
||
| 041 | _aENG | ||
| 082 |
_a658.8 _bJOH |
||
| 100 | _aJohnson Michael D | ||
| 245 | _aImproving Customer Satisfaction, Loyalty And Profit: An Integrated Measurement And Management System | ||
| 260 |
_aNew Delhi _bWiley India Pvt ltd _c2006 |
||
| 300 | _a214p. | ||
| 650 | _aCustomer Satisfaction, Customer Loyalty, Customer Measurements | ||
| 650 | _aMarketing Management | ||
| 700 | _aGustafsson Anders | ||
| 906 | _a974122 | ||
| 999 |
_c14235 _d14235 |
||