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| 008 | 140923b2011 xxu||||| |||| 00| 0 eng d | ||
| 020 | _a9788130918464 | ||
| 082 |
_a651.7 _bFIN |
||
| 100 | _aFinch, Lloyd C | ||
| 245 | _aTelephone Courtesy and Customer Service: Be Your CompanyS Lifeline To Customers | ||
| 250 | _a3rd | ||
| 260 |
_aNew Delhi _bViva Publications _c2011 |
||
| 300 | _a120p. | ||
| 650 | _aTelephone Courtesy | ||
| 650 | _aCustomer Service | ||
| 906 | _aHuman Resource Management | ||
| 942 |
_2ddc _c1 |
||
| 999 |
_c13249 _d13249 |
||