| 000 | 00622cam a22002294a 4500 | ||
|---|---|---|---|
| 008 | 140923b2004 xxu||||| |||| 00| 0 eng d | ||
| 020 | _a9788176496865 | ||
| 082 |
_a658.8 _bMOR |
||
| 100 | _aMorgan, Rebecca L | ||
| 245 | _aCalming Upset Customers: Staying Effective During Unpleasant Situations | ||
| 250 | _a3rd | ||
| 260 |
_aNew Delhi _bViva Publications _c2004 |
||
| 300 | _a86p. | ||
| 650 | _a, , CRM, | ||
| 650 | _aCommunication Techniques | ||
| 650 | _aCustomer Relationship Management | ||
| 650 | _aCustomer Satisfaction | ||
| 650 | _aCRM | ||
| 650 | _aCRM | ||
| 906 | _aMarketing | ||
| 942 |
_2ddc _c1 |
||
| 999 |
_c13200 _d13200 |
||