| 000 | 00608cam a22001934a 4500 | ||
|---|---|---|---|
| 008 | 140923b2005 xxu||||| |||| 00| 0 eng d | ||
| 020 | _a0470848235 | ||
| 040 |
_cWelingkar Institute of Management Development & Research, Mumbai _aWelingkar Institute of Management Development & Research, Mumbai |
||
| 041 | _aENG | ||
| 082 |
_a658.812 _bSCH/ADL |
||
| 100 | _aSchmidt Waldemar | ||
| 245 | _aWinnig At Service: Lessons From Service Leaders | ||
| 260 |
_aUSA _bWiley _c2005 |
||
| 300 | _a184p. | ||
| 650 | _aCustomer Service | ||
| 650 | _aMarketing Management | ||
| 700 | _aAdler Gordon | ||
| 906 | _a38993 | ||
| 999 |
_c10892 _d10892 |
||