| 000 | 00552cam a22001814a 4500 | ||
|---|---|---|---|
| 008 | 140923b2006 xxu||||| |||| 00| 0 eng d | ||
| 020 | _a978817649612X | ||
| 040 |
_cWelingkar Institute of Management Development & Research, Mumbai _aWelingkar Institute of Management Development & Research, Mumbai |
||
| 041 | _aENG | ||
| 082 |
_a658.8 _bFRI |
||
| 100 | _aFriedman Nancy | ||
| 245 | _aCustomer Service Nightmares | ||
| 260 |
_aNew Delhi _bViva Books _c2006 |
||
| 300 | _a149p. | ||
| 650 | _aCRM | ||
| 650 | _aMarketing Management | ||
| 906 | _a36985 | ||
| 999 |
_c10543 _d10543 |
||