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1.
Service Edge : 101 Companies That Profit From Customer Care by
  • Zemke Ron
Material type: Text Book; Format: print ; Literary form: Not fiction
Language: ENG
Publication details: New York Penguin 1989
Availability: Not available: Main Library: Lost (1).

2.
Customer Service Best Practices : Case Studies and Strategies by
  • Zemke Ron
  • Woods John A
Material type: Text Book; Format: print ; Literary form: Not fiction
Language: ENG
Publication details: Mumbai Jaico Publishing Publishing 2004
Availability: Items available for loan: Main Library (1)Call number: 658.8 Zem/Woo.

3.
Service Magic by
  • Zemke Ron
  • Bell Chip
Material type: Text Book; Format: print ; Literary form: Not fiction
Language: ENG
Publication details: Mumbai Corpus Collosum 2006
Availability: Items available for loan: Main Library (1)Call number: 658.8 Zem/Bel.

4.
Managing knock your socks off service [electronic resource] / Chip R. Bell and Ron Zemke ; illustrations by John Bush. by
  • Bell, Chip R
  • Zemke, Ron
  • Zielinski, David
  • ebrary, Inc
Edition: 2nd ed. / revisions by Chip R. Bell and Dave Zielinski.
Material type: Text Book; Format: electronic available online remote; Literary form: Not fiction
Publication details: New York : AMACOM, c2007
Availability: Items available for loan: Main Library (1)Call number: 658.8/12.

5.
Generations at work [electronic resource] : managing the clash of veterans, boomers, xers, and nexters in your workplace / Ron Zemke, Claire Raines, Bob Filipczak. by
  • Zemke, Ron
  • Raines, Claire
  • Filipczak, Bob
  • ebrary, Inc
Material type: Text Book; Format: electronic available online remote; Literary form: Not fiction
Publication details: New York : AMACOM, c2000
Availability: Items available for loan: Main Library (1)Call number: 658.3/0084.

6.
Delivering knock your socks off service [electronic resource] / Ron Zemke. by
  • Zemke, Ron
  • ebrary, Inc
Series: Performance research associates
Edition: 3rd ed.
Material type: Text Book; Format: electronic available online remote; Literary form: Not fiction
Publication details: New York : London : AMACOM ; McGraw-Hill, 2003
Availability: Items available for loan: Main Library (1)Call number: 658.812.

7.
Knock your socks off prospecting [electronic resource] : how to cold call, get qualified leads, and make more money / by William "Skip" Miller & Ron Zemke. by
  • Miller, William, 1955-
  • Zemke, Ron
  • ebrary, Inc
Material type: Text Book; Format: electronic available online remote; Literary form: Not fiction
Publication details: New York : AMACOM, c2005
Availability: Items available for loan: Main Library (1)Call number: 658.8/72.

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