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	1.	Service Edge : 101 Companies That Profit From Customer Care by Zemke Ron Material type: Book; Format: print ; Literary form: Not fiction Language: ENG Publication details: New York Penguin 1989 Availability: Not available: Main Library: Lost (1). Add to cart (remove)
	2.	Customer Service Best Practices : Case Studies and Strategies by Zemke Ron Woods John A Material type: Book; Format: print ; Literary form: Not fiction Language: ENG Publication details: Mumbai Jaico Publishing Publishing 2004 Availability: Items available for loan: Main Library (1)Call number: 658.8 Zem/Woo. Place hold Add to cart (remove)
	3.	Service Magic by Zemke Ron Bell Chip Material type: Book; Format: print ; Literary form: Not fiction Language: ENG Publication details: Mumbai Corpus Collosum 2006 Availability: Items available for loan: Main Library (1)Call number: 658.8 Zem/Bel. Place hold Add to cart (remove)
	4.	No cover image available Managing knock your socks off service [electronic resource] / Chip R. Bell and Ron Zemke ; illustrations by John Bush. by Bell, Chip R Zemke, Ron Zielinski, David ebrary, Inc Edition: 2nd ed. / revisions by Chip R. Bell and Dave Zielinski. Material type: Book; Format: electronic available online ; Literary form: Not fiction Publication details: New York : AMACOM, c2007 Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: Main Library (1)Call number: 658.8/12. Place hold Add to cart (remove)
	5.	No cover image available Generations at work [electronic resource] : managing the clash of veterans, boomers, xers, and nexters in your workplace / Ron Zemke, Claire Raines, Bob Filipczak. by Zemke, Ron Raines, Claire Filipczak, Bob ebrary, Inc Material type: Book; Format: electronic available online ; Literary form: Not fiction Publication details: New York : AMACOM, c2000 Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: Main Library (1)Call number: 658.3/0084. Place hold Add to cart (remove)
	6.	No cover image available Delivering knock your socks off service [electronic resource] / Ron Zemke. by Zemke, Ron ebrary, Inc Series: Performance research associates Edition: 3rd ed. Material type: Book; Format: electronic available online ; Literary form: Not fiction Publication details: New York : London : AMACOM ; McGraw-Hill, 2003 Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: Main Library (1)Call number: 658.812. Place hold Add to cart (remove)
	7.	No cover image available Knock your socks off prospecting [electronic resource] : how to cold call, get qualified leads, and make more money / by William "Skip" Miller & Ron Zemke. by Miller, William, 1955- Zemke, Ron ebrary, Inc Material type: Book; Format: electronic available online ; Literary form: Not fiction Publication details: New York : AMACOM, c2005 Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: Main Library (1)Call number: 658.8/72. Place hold Add to cart (remove)

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